CUSTOMER TERMS OF SERVICE (TOS)

Last Updated: 05/15/2026

1. Platform Role and Acknowledgment of Independent Contractors Primeshiners is a technology and lead generation platform, not an auto detailing company. We provide software that connects consumers ("Clients") with independent mobile auto detailing professionals ("Service Providers"). By booking through the Primeshiners platform, you explicitly acknowledge and agree that:

  • The detailing services are performed entirely by third party Independent Contractors, not by employees, agents, or partners of Primeshiners.

  • Primeshiners does not supervise, direct, or control the Service Providers, nor do we dictate their methods, schedule, or equipment.

  • Your service contract for the physical detailing work is strictly between you and the Service Provider.

  • Communications with the Service Provider, including SMS text messaging for appointment coordination, are facilitated through the Primeshiners platform under separate SMS program terms (see Section 5).

2. The Trust and Safety Fee To maintain the integrity of our referral network, Primeshiners applies a mandatory, nonrefundable Trust and Safety Fee of $4.99 to every booking. This fee is strictly retained by the Platform and does not go to the Service Provider. It funds:

  • Secure Communications: The maintenance of our encrypted VoIP proxy network, ensuring your personal phone number and data are shielded from third parties.

  • Platform Security: Identity verification and onboarding verification of the independent Service Providers in our network.

  • Software Maintenance: The continuous operation of our booking, dispute resolution, and payment gateways.

3. Payments, Cancellations, and Upsells Primeshiners acts strictly as a limited payment collection agent on behalf of the Service Provider.

  • Same Day Modifications: If you request additional services on site (for example, headlight restoration or pet hair removal), the Service Provider will update your invoice through our secure platform.

  • Direct Payments Prohibited: To protect your data and ensure the security of your transaction, all payments and gratuities must be processed through the Primeshiners platform. Paying a Service Provider directly in cash or via peer to peer apps violates these Terms and voids any platform support for dispute resolution.

4. Limitation of Liability and Property Damage PLEASE READ THIS SECTION CAREFULLY AS IT LIMITS OUR LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIMESHINERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROVISION OF DETAILING SERVICES. PRIMESHINERS EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY PROPERTY DAMAGE (INCLUDING BUT NOT LIMITED TO PAINT DAMAGE, INTERIOR TEARS, ELECTRICAL ISSUES, OR CHEMICAL BURNS), THEFT, OR PERSONAL INJURY CAUSED BY THE ACTIONS, OMISSIONS, OR NEGLIGENCE OF THE INDEPENDENT SERVICE PROVIDER.

Any claims for damages, inadequate service, or loss must be directed solely and exclusively to the Independent Service Provider and their respective general liability insurance carrier.

5. SMS Messaging Program Terms By providing your mobile phone number and opting in during booking, you agree to receive SMS text messages from Primeshiners related to your appointment and account activity.

Program Description: The Primeshiners SMS program sends transactional and informational messages to Clients and independent Service Providers, including:

  • Appointment confirmations and reminders

  • Booking confirmations and schedule changes

  • Job dispatch and assignment notifications for Service Providers

  • Payment confirmations and invoice notifications

  • Customer service responses

Message Frequency: Message frequency varies based on your activity. Clients typically receive 1 to 3 messages per appointment. Independent Service Providers typically receive 5 to 15 messages per week while actively accepting jobs.

Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan. Primeshiners does not charge you for sending or receiving SMS messages, but your carrier may apply standard messaging charges.

HELP and STOP Commands:

  • To request help: Reply HELP to any message you receive from Primeshiners. You may also contact us at (415) 990 2900 or Primeshiners@gmail.com for assistance.

  • To opt out: Reply STOP to any message you receive from Primeshiners. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. You may resume receiving messages at any time by replying START.

Supported Carriers: The Primeshiners SMS program is supported by all major US mobile carriers, including AT&T, Verizon Wireless, T Mobile, Boost Mobile, MetroPCS, U.S. Cellular, Cricket Wireless, Virgin Mobile, and other major US carriers.

Carrier Liability Disclaimer: Carriers are not liable for delayed, undelivered, or misdirected messages. Primeshiners is not responsible for issues arising from carrier network failures or delays.

Privacy: Your mobile phone number and SMS opt in data will not be shared with third parties or affiliates for marketing or promotional purposes. For full details, see our Privacy Policy on our website.

Eligibility: The Primeshiners SMS program is available only to individuals located in the United States. By opting in, you confirm that you are at least 18 years of age or have parental or guardian consent, and that the mobile phone number you provide belongs to you or you have permission to use it for SMS communications.